Privacy Policy
Hydo Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from hydo.co.uk.
Who We Are
Hydo Ltd 29 Eastbourne Road Taunton, Somerset, TA1 1SU United Kingdom
Email: [email protected] Phone: 07477 143031
Hydo Ltd is the data controller responsible for your personal data.
What Information We Collect
When you place an order, we collect your name, email address, phone number, billing address, and delivery address. Payment is processed securely through our payment provider (Stripe / PayPal) — we do not see or store your full card details.
When you browse our site, we may collect your IP address, browser type, pages visited, and referring website through cookies and analytics tools.
When you contact us, we collect any personal information you include in your message, such as your name and email address.
Why We Collect It
We use your information to:
- Fulfil and deliver your order
- Send order confirmations and dispatch notifications
- Respond to your questions or requests
- Comply with legal and tax obligations
- Improve our website and customer experience
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Lawful Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract — to fulfil your order and provide customer service
- Legal obligation — to comply with tax and accounting requirements
- Legitimate interest — to improve our website and protect against fraud
- Consent — for marketing emails, which you can opt out of at any time
Cookies
Our website uses cookies to keep the site functioning correctly and to understand how visitors use the site.
Essential cookies are required for the site to work, including your shopping basket and checkout session.
Analytics cookies (Google Analytics) help us understand how visitors interact with the site. These cookies collect anonymous data. You can disable analytics cookies in your browser settings or by using a browser extension.
We do not use advertising or tracking cookies.
Third-Party Services
We use the following third-party services that may process your data:
- WooCommerce — order management
- Stripe / PayPal — payment processing
- Royal Mail / Courier — order delivery
- Google Analytics — website analytics
- Cloudflare — website security and performance
Each of these services has its own privacy policy governing how it handles your data.
Data Retention
We keep order records and invoices for 6 years to comply with HMRC requirements. If you create an account, your account data is retained until you ask us to delete it. Marketing data is deleted when you unsubscribe.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Delete your personal data (where there is no legal reason for us to keep it)
- Object to processing of your data
- Withdraw consent for marketing at any time
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
Marketing
We will only send you marketing emails if you have opted in. Every marketing email includes an unsubscribe link. You can also email [email protected] to be removed from our mailing list.
Children
Our website is not intended for children under 16. We do not knowingly collect personal data from children.
Security
We use SSL encryption on our website, secure payment processing through trusted providers, and restrict access to your personal data to authorised personnel only.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available at hydo.co.uk/privacy-policy.
Contact
If you have any questions about this privacy policy or how we handle your data, contact us at:
Email: [email protected] Phone: 07477 143031
Hydo Ltd, 29 Eastbourne Road, Taunton, Somerset, TA1 1SU
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Last updated: March 2026